General Information

ALL PURCHASE ORDERS MUST CONTAIN THE FOLLOWING:

1. Artwork in an authorized format.
2. Full shipping information (including contact name & telephone number).
3. Imprint/Engraving size & location.
4. Imprint colours (PMS# listed if required).
5. Dial, strap & casing colour, where applicable.
6. Colour of product, where applicable.
7. Quantity, item number & product description.

PRICING

1. Prices in catalogue are effective January 01, 2012. Prices are subject to change without notice.
2. The list prices in this catalogue are suggestions only. The distributor is under no obligation to accept them.
3. Terms: Net 30 days or 1%, 10 days. New accounts, please send cheque for full amount with order. No C.O.D. orders. There is a $35(X) service charge on all NSF cheques.
4. We accept Visa, Mastercard & American Express.

5. We have the right to change prices without notice.

QUANTITIES

Less than minimum orders are subject to a surcharge of $50(C) & half of the catalogue quantity is required.
2. For larger quantities of an item please contact your Customer Service Territory Manager for special pricing.
3. We reserve the right to ship & bill up to 5% over or under the ordered quantity.
4. Order quantities may not be changed unless in writing & agreed upon by ESP.

ART

1. Set-up charges apply on all orders, including exact repeat orders.
2. Art is kept on file for 2 calendar years. New Art will be required & set-up charges will apply after 2 years.
3. Re-drawing or touching up of art will incur an extra charge based on a rate $50(X) per hour.
4. We suggest that halftones not be used in artwork & cannot be held responsible for orders authorized by the Distributor.

ACCEPTED METHODS OF SENDING ART

1. Hard copy (refl ective) Black & White camera-ready laser output artwork must be clean & sharp at 100% & 200/400%. Multi-colour art must be supplied as a composite with colour breaks. Faxes, photocopies, business cads, letterhead, hand renderings, etc. will not be accepted as camera ready art. This art can be sent directly to your Customer Service Territory Manager.
2. E-mailed artwork is accepted as a redrawn vector Adobe Illustrator CS 2 (or lower), EPS, PDF file with all text converted to Outlines. If using Corel Draw, please save in version 7.0/8.0. TO AVOID ANY ERRORS, PLEASE SEND A COPY OF YOUR ART WITH YOUR PURCHASE ORDER.

3. Laser engraving art must be completely vectorized & can not have any colours, tints or stroked. File formats such as .tif, .jpg, .picts, etc. cannot be used for this process. To reduce the chance of e-mail corruption, please us a file compression program such as Stuffit or Zipit.
4. We do not accept any low resolution website art nor file formats such as QuarkXpress, Microsoft Word, Excel, Power Point, FreeHand, Canvas, Pagemaker & Adobe Acrobat.
5. When e-mailing artwork, please specify your company name & purchase order in the subject line of the e-mail.

SAMPLES

1. Please specify on sample order whether you prefer printed or blank product (printed product will be sent if not specified) & Federal ID#, where applicable.
2. Please specify on order Courier account number. If no Courier account number is provided, we will ship at the best rate & bill accordingly. Samples will only be accepted for return or credit on or before 21 days after shipping date. Freight in & out is the responsibility of the Distributor.

IMPRINTING

** COLOURS BELOW MAY NOT BE ACCURATE. PLEASE CONSULT A PANTONE COLOUR GUIDE FOR ACCURACY.**

1. Multi-colour imprint orders are only available on certain products.
2. Copy change: $40(C). Ink colour change: $30(C).
3. Exact colour match $30(C).
4. PMS colours are based on White items only. Colours may vary depending on the colour of the product.
5. Standard printing colours are Black, White, Gold, Silver and the following:


PMS 185 Red	PMS 485 Red	PMS 032 Red	PMS 361 Green


PMS 336 Dark Green	PMS 021 Orange	PMS 296 Navy Blue	PMS 202 Burgundy


PMS 2395 Purple	PMS 267 Dark Purple	PMS Process Blue	PMS Reflex Blue


PMS 123 Yellow	PMS 877 Silver	PMS 873 Gold

SHIPPING

1. All shipments F.O.B. Markham, Ontario
2. If method of shipping is not specified, we ship based on our regular process.
3. We reserve the right to ship and bill overnight air to meet your deadline.
4. Orders are shipped within 24 hours of final artwork approval. Some conditions apply. Please contact your Customer Service Territory Manager for details.
5. We are not responsible for delays by couriers or due to weather conditions.
6. Split shipments will incur a cost of $10(X) per location.

OPTIONS

1. Fax or email Proof: $10(C). Done upon request. Not available on rush orders.
2. Product Proof: $30(C), plus the cost of the product.
3. Spec Sample: $60(X) per colour, plus the cost of the product.
4. Laser engraving personalization: $3(C) per piece.
5. Laser engraved logo & personalization: $3.50(C) per piece.
6. Laser engraving on packaging (wood): $50(C) set-up + $1(C) per square inch.
7. Laser engraving on packaging (tin): $50(C) set-up + $1.50(C) running charge per piece.
8. Imprint on packaging: $50(C) set-up + $0.50(C) running charge per piece based on 1 colour.
9. A $50(C) set up charge is applicable to both men's & ladies watches.

MISCELLANEOUS

1. All orders must be in writing. Errors resulting from hand written orders are the responsibility of the Distributor.
2. Any changes or modifications to an order must also be in writing.
3. Products & colours in the catalogue & website are as accurate as possible. Slight variations may, however, occur during the photo process. We are not responsible for variations in colour.
4. Returns on orders must be authorized & submitted within 21 days of receipt of delivery. Shipments will be refused without the proper authorization number clearly stated on the shipment at the cost of the Distributor.
5. We reserve the right to substitute products that compare in price & design for items shown in this catalogue. This will only occur if our manufacturers products change or improve.
6. Imprinted products appearing in our catalogue are for illustrative purposes only, without any intention to promote or misuse the trademarks or the company names shown.
7. Slight flow marks or minor scratches may appear on items. These are considered acceptable.
8. Due to the natural grain of wood, there may be slight variations in colour & engraving that is beyond our control & considered acceptable.

Should you have any questions regarding matters not addressed, please contact your Customer Service Territory Manager.

CATALOGUE & WEBSITE CONTENT

While all care has been taken to ensure the accuracy of information regarding the products & services outlined in this catalogue & on www.esppromo.com, we reserve the right to modify any information as required & without notice. We are not responsible for any discrepancies that may exist as a result of modifications made after the publication of this catalogue. Please contact your Customer Service Territory Manager with any questions.